Complaints and Feedback

If you a complaint or feedback about our services, please feel free to speak to our practice manager or email reception@doctorsonfifth.com.au

You may also like to put your complaint in writing and hand into front reception, the matter will be dealt with promptly by the practice manager and our practice principals.

You are also entitled to contact the Health Quality Complaints Commission (GPO Box 3089, Brisbane 4001, Ph. 07 3120 5999).

Privacy

Our practice abides by the strict code of the Australian Privacy Principles in the collection, handling, storage, disclosure and disposal of your personal information. You have the right to access or correct your personal information. The practice respects the right of patients to seek a second opinion or refuse treatment.

A copy of our practice privacy policy is available for reading from our receptionist.

Policy

The practice has a strict No Narcotics Policy; we do not prescribe drugs of addiction. No drugs of addiction are kept on the premises.

We have a No Smoking Policy. Please respect the comfort of other patients by not smoking in the vicinity of the entrance.

Please respect others by not eating or drinking in the waiting room (with the exception of babies) or speaking loudly on your mobile phone.

Communication policy

We use a text message service to send our recalls and reminders regarding appointments, pathology and investigations. As a valued patient, you will automatically be registered to receive test messages, however if you wish not to receive reminders via text message, please advise our friendly reception staff.

Most issues are best dealt with in consultation with your GP. If you need to talk to your GP urgently, please advise our Reception staff of the details as your GP may be attending to another patient at that time. A Nurse will triage you and your concern will be dealt with accordingly. For non-emergencies, contact via email can also be made to reception@doctorsonfifth.com.au( though not for appointments)